Question 1

What areas do you serve?

Accepted Answer

We coordinate departures from San Antonio and other Texas cities toward Piedras Negras, Coahuila. Tell us your exact pickup point and destination and we'll confirm availability.

Question 2

How does the border crossing work?

Accepted Answer

We plan the route and timing as part of your itinerary. Each traveler is responsible for carrying valid travel documents. Contact us for the specific requirements of your trip.

Question 3

What is included in each package?

Accepted Answer

Each package lists exactly what it includes on the Packages page. Anything not listed can usually be added to a custom experience.

Question 4

Can I customize my itinerary?

Accepted Answer

Yes. Every experience can be adapted to your appointments, timing and preferences. Choose Custom Experience in the trip request form.

Question 5

Can I book for a group?

Accepted Answer

Yes. Group sizes vary by package — the Besties Package, for example, requires 3 to 5 travelers. Let us know your group size and we'll recommend the best option.

Question 6

Do you offer translation services?

Accepted Answer

Translation is included in the Exclusive Private Ride and Surgery packages, and can be requested as an add-on for other experiences.

Question 7

Do you provide transportation for medical appointments?

Accepted Answer

Yes. We coordinate transportation and accompaniment for aesthetic and medical appointments. Medical decisions remain with the healthcare professional.

Question 8

Do packages include accommodation?

Accepted Answer

The Surgery Package includes a one-night stay. Other packages are day experiences, and accommodation can be coordinated on request.

Question 9

How far in advance should I book?

Accepted Answer

As early as possible, especially for group trips and appointment-based experiences. Send your request and we'll confirm availability for your dates.

Frequently Asked Questions

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